• You receive in-depth support by certified experts in supported technologies and profit from our extensive knowledge base.
• You build on our deep expertise in Business Analytics applications and technology to bring solutions to your support calls.
• Support is delivered on-line or on-site, depending on your preferences.
• Your different roles, from end-users to administrators, are supported.
• Our Service Desk integrates within your existing Support Processes.
• You create, follow-up and monitor support tickets as they are handled through our on-line Service Desk application.
• Service Level Management is a warranty for quality. 
• You receive our support, in combination with IBM support. Our Premier Business Partner status with IBM, gives us access to the right people in the IBM support organization, speeding up solutions for your cases that require IBM involvement.
• We give a face to your support.

 Our support comes in different flavors, tailored to your needs:

1. Standard Support:  this support is embedded when you purchase IBM software licenses through Numius (IBM Software Support) or when you subscribe to Numius Platform Services, our BI-aaS solution (NPS Support).
2. FlexDesk Support: this support is a Service Unit-based service available to any user of an IBM Business Analytics Software solution and can be tailored to your support requirements. It contains 3 levels of support:
   1. Basic:  we support your user community in an agile way for specific ad-hoc support or service requests.
   2. Platform: we keep your existing Business Analytics environment, excluding the applications, up and running.
   3. Application: we keep your existing Business Analytics applications up and running.